Ran into an issue with a user where I needed to remotely access their computer. They needed software installed ASAP and of course did not have admin access to the computer. I had them go to www.teamviewer.com and install the light client which does not require administrative access.
When going to install the application UAC came up but I could not see, click, or type when UAC was active. With some quick googleing I was able to find that you can run the client with administrative credentials upon connecting to the client. PROPS Teamviewer.
See the steps below.
| 1. |
Fire up Teamviewer |
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| 2. |
Ask for the ID number for the user, connect to that ID.This will be a 9 digit number |
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| 3. |
Local admin already?If the user is not local admin already (if they are you will be able to interact with UAC), you will be prompted with this screen |
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| 4. |
Click on ‘Click for additional information’You will be prompted with the next window |
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| 5. |
Authenticate as the local admin accountThis basically allows you to restart the clients Teamviewer session with the local administrator account |
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| 6. |
Connect & interact with UAC on a standard account!Once you enter correct credentials, the status in the bottom left will tell you that it is restarting, and then you will join the end user’s session, as always |
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Additionally, you can also use on premise R-HUB remote support servers for remotely accessing computers from anywhere anytime. It works on all platforms and provides a simple and easy to use interface.